Shipping policy

📦 Shipping Policy

All orders are made to order and shipped with care. Every product is securely packaged to help it arrive in beautiful condition — whether you're ordering for yourself or sending a gift to someone else.

🕰️ Processing Times  
Please allow 2–5 business days for your order to be printed and prepared before shipping. You’ll receive an email confirmation once your order has shipped.

🇦🇺 Domestic (Australia)  
• Standard Shipping: 7–14 business days — $9.95 AUD  
• Express Shipping: 4–11 business days — $15.00 AUD

🌍 International  
We ship to New Zealand, United States, United Kingdom, Canada, France, and many more countries.  
• Standard International Shipping: 6–27 business days — $9.95 AUD  
• Express International Shipping: 6–14 business days — $18.00 AUD

📦 Tracking  
Tracking is included with most orders. Some low-cost shipping services may not include tracking depending on the destination. If tracking is available for your chosen shipping method, it will be provided via email once your order ships.

🌐 Customs, Duties & Taxes  
International orders may be subject to customs duties, import taxes, or fees depending on the destination country. These are the responsibility of the customer and are not included in our shipping costs.

❗ Delivery Delays  
While we aim to deliver within the estimated timeframes, delays can occasionally occur due to customs, courier issues, or local disruptions. If your order has not arrived after the maximum estimated delivery time, please reach out to us at **shilouloulove@outlook.com** within 48 hours so we can assist you.

Thank you for supporting Shiloulou Love — your order is made just for you.